Kona Natural Soap Company understands that our customers are our number one priority. We intend to provide you with an excellent product that you will enjoy or we will replace the item or refund your money. Should you not be fully satisfied with our product, please contact us and tell us of your concerns. We are always looking at ways to improve our products and make our customers happy. We pride ourselves on using only the best natural ingredients. As with all natural ingredients they can diminish over time. The scent may fade after a year. Try not to leave the soap in the sun or in standing water as the soap will soften. Use and enjoy your soap. Should you have any allergies to certain oils or scents please read the ingredients provided with each item. The ingredients will advise of any scents, seeds, essential oils, and natural exfolients that you may be concerned with. We use USPS or Fed Ex for our shipping carriers. We will advise you upfront of any fees that are included in the price of the transaction. Should you require other shipping options or methods, please contact us directly at the company. Our shipping rates are are based on the dollar value of your order: $5-$40 = $6 $41-$60 = $9 $61-$99 = $11 $100+ = Free shipping Our goal is to provde you with a premier product that you will enjoy over and over again. Should you have any concerns or questions please feel free to contact us. Mahalo Please contact us at: Kona Natural Soap Company, LLC PO Box 391114 Keauhou, HI 96739 (808) 322-9111 www.konanaturalsoap.com konasoap@aol.com